Cancellation and Refund policy




At giftzonline your complete satisfaction is our primary goal.

Once your personalized order is submitted, it is immediately sent to production so that we may offer you expedited service. Therefore, cancellations or change of product to personalized orders are not be permitted. We stand behind the quality of every product we offer. If for any reason you are not satisfied with your order give us a call at 7010396778 or email us at . 


We want your order to be made just the way you want it! We understand that everyone makes mistakes so please review your personalization information before submitting your order. Check spelling, dates and names carefully. You are welcome to email us at if you have questions about personalization, before placing your order.


Understandably, personalized items cannot be accepted for return and cash on delivery.


NOTE:  Giftzonline also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.




We closely monitor each order we receive to ensure proper inspection and packaging prior to shipping. In the event that your product is damaged upon receipt, please contact us by phone at 7010396778 or e-mail message to and we will immediately remedy the situation. Personalized items cannot be accepted for return, unless there is a manufacturing error or product defect and the refund will be made within 10-15 business days.


If customer paid twice for one transaction, the one transaction amount will be refunded via same source within 10-15 business days.